Browse help topics or search

Guides
Searching, please wait...

FAQs
Searching, please wait...

APIs
Searching, please wait...

Can't find what you're looking for?

Call support:
1-866-838-9075

Support / FAQs /

Common Account Errors

Show only Common Account Errors

Why do I get the error "License key is no longer valid, it may have expired"?

This error is generated whenever you try and do a lookup using a key that has been deleted, or has expired. Licence keys can be deleted through your account online; if you do this by mistake you’ll need to contact us to get them reinstated. With annual user licences available for the Royal Mail's Postcode Address File (PAF®) data, this error will be displayed if you have not renewed and the licence has expired, again please contact us.

What does the error "The licence key has reached its daily limit, please check your settings or wait until tomorrow" mean?

Each per-click licence key has a setting that dictates the total credit it can consume from the account on a single calendar day. This is a security setting to help protect your credit from being consumed too quickly. It can be changed within the edit wizard of the licence key in question. If you are using a user licence key then the daily limit will be set at the time of purchase, in accordance with our fair usage policy.

What does the error " This license key cannot be used from this IP address, the security settings for the license key may not include this IP address" mean?

Within your key settings you have the option to limit our service to only accept requests on that key that are coming from specified IP addresses. This is a security feature to prevent your key from being used anywhere other than where you intended. If you set this up and then get this error message it means an attempt has been made to use the service from another IP. The IP address will be detailed in the table in the email.

What does the error "This license key cannot be used from this website, the security settings for the license key may not include this domain" mean?

Within your key settings you have the option to limit our service to only accept requests on that key that are coming from specified website addresses. This is a security feature to prevent your key from being used anywhere other than the site you intended. If you set this up and then get this error message it means an attempt has been made to use the service from another website. The website address will be detailed in the table in the email.

General

Show only General

Can I trial the service for free?

Yes, you can trial our services with no-obligation. Simply sign up for an account and follow the instructions. We will give you a small amount of credit so you can test services without spending anything.

How often is data updated?

Royal Mail address data is updated every day. BACS and credit card data is refreshed every month and data for route planning and international address capture is updated every quarter.

Do you offer an Service Level Agreement?

Our target uptime is 99.999%, including planned maintenance. Service Level Agreements are available to Premium Customers. There is a charge for this service.

Do you provide development accounts to allow me to create my integration?

Yes we do, although we can’t provide unrestricted development accounts under the terms of our agreement with our data providers. However, within reason, we can provide you with test credit for development purposes. We also have a postcode: WR5 3DA - which you can use for repetitive testing without consuming credit. If you require a high-volume test environment please contact us to discuss your options.

How do you ensure the service stays Live at all times?

Service continuity is of prime important to us. That's why we've taken considerable steps to ensure that PCA Predict is always available:

  • 2 completely autonomous data centres
  • Load balanced servers in each data centre
  • Data centres employ fully diverse routing and multiple carriers
  • Automatic failover between servers and between data centres
  • No single point of failure
All this means that even a catastrophic failure of a data centre can be tolerated and will not impact on the availability of PCA Predict. Traffic will simply reroute to the other data centre within 60 seconds.

What level of support do you provide?

We provide phone and email support during working hours (08.45-17.30 GMT, Monday to Friday. We also offer limited email support at the weekends. Service level agreements are available for priority support, please contact us for details.

Licensing

Show only Licensing

How will I know when my licence needs renewing?

All our licences are valid for a year. We will automatically invoice you when your licence is due for renewal (typically around 60 days before - to give you plenty of time to process payment).

I don’t need my PCA Predict service any more, what do I do?

There is no obligation to keep using our service. Annual user licences will simply stop working, as will pay-as-you-go credit. We do not provide refunds for any unused credit on your account. If you have been supplied with raw data, in order to comply with Royal Mail licensing you will need to complete a Data Destruction Form - confirming that you won’t use the data once your licence expires. Please contact us for more information if this affects you.

I’ve renewed my licence but why am I still getting "Licence key is no longer valid" alerts?

Sometimes when you renew your annual licence, a new licence key will be generated, rather than extending the existing licence (typically when the renewal is done at the last minute, or if payment is late). To reactivate the service, simply drop in the new key. This will have been emailed to you when you renewed the service. If you are unsure of the key you can view it by logging into your account and selecting 'All services'. If you would prefer to have the old key reactivated, please contact us and we'll see if we can help.

PAF Licensing 2015

Show only PAF Licensing 2015

What's changing with PAF® licensing in 2015?

Following a recent review, Royal Mail has announced they will be simplifying their pricing in a number of positive ways. They are removing the distinction between whether transactions are licensed for internal (in your office) or external (on your website) use from 1st April 2015.
This change means our customers will no longer need to differentiate between different types of transactions. To learn more about the Royal Mail changes, please refer to the Royal Mail FAQs.

So that we can continue to keep our pricing structure simple, we are making the price the same across all our address lookup services. This means that PCA Predict customers who do external lookups will see a small increase in price, and customers who do internal looksups will see a significant drop in price.

Easier admin - no differentiation between "Internal" and "External" transactions
Affordability - significant price drop for internal transactions

Why are you making price changes?

PAF® (the Postcode Address File) is the definitive UK address database, maintained by Royal Mail. As an approved supplier, we are governed by their licencing terms and any changes they make.

Will changes affect all your services?

Only our address lookup services (Capture+ and traditional postcode lookup). To simplifiy our pricing, prices will be unified for both internal and external usage across all our address lookup services.

When will the new terms come into effect?

The new licence terms become effective on the 1 April 2015. Between now and 31 March 2015, customers will be licensed on the existing terms. From 1 April 2015 onwards, annual license customers should, at their point of renewal, be renewed on the new terms.

All credit plan customers will pay the new pricing for any usage from the 1st April 2015.

What happens if I buy credit before the 1st April 2015?

After the 1st April 2015 your price per lookup will change on the existing plan.

External lookup (e.g. website) customers may find that you use your credit slightly quicker than expected after the 1st April 2015.

For internal lookups (e.g. in an office or contact centre) you may find that you end up with an excess of credit that you may not be able to use before the end of the 12 month credit expiry date so please bear this in mind next time you top up.

How much will the PAF license changes affect me?

Below are the most popular plan sizes with the old and new price per lookup costs.

Plan size £50 £100 £250 £500
External Old 5.00p 4.44p 3.57p 3.05p
Internal Old 25.00p 20.00p 17.86p 16.67p
New unified prices 5.50p 5.00p 4.30p 3.70p

What's changing with user licensing for PAF?

From the 1st of April 2015 the definition of a user will change from a 'device' to an 'individual' who is authorised to use the solution. So for example if you have two members of staff using one device (perhaps working two different shifts), after the 1st April, each of the individuals would need a licence.

The official definition as set by Royal Mail is below:

Was
User: An individual work station or terminal or hand-held or otherwise portable device internal to the End-User.

From 1st April 2015
User: An individual authorised by an End User to use a Solution.

Pricing

Show only Pricing

What counts as a chargeable address lookup?

You are only charged when a user selects an address from the search results to autofill your address form.
In your online account dashboard, your usage is measured as “Metered” or “Unmetered”. Unmetered is the free part of a lookup, this is what’s displayed in Capture+ during an address search.
The “Metered” result is the paid part of the service, this is the full address that is returned when an address is selected from the drop down list and populates the fields on the page.
The same applies for any style of address lookup supplied by PCA Predict, you will only be charged when the user selects an address from the list of matches returned.

Do international addresses cost extra?

We offer international data for over 240 countries at no extra cost, simply enable the countries you wish users to be able to search within your online account dashboard. However, enhanced address data is available for Ireland with ‘Eircodes’, due to licensing differences this data incurs an additional charge per address lookup and requires a separate licence agreement. We can also supply Royal Mail’s Multi-Residence and Not Yet Built data. Please contact us if you would like to learn more about this and enable the data on your account.

How often do I need to top up?

This will depend on your traffic volumes, i.e. how many people use your address form. We will send you an email when you have 20%, 10% and 5% credit remaining on your account, which will act as a reminder that you need to top up. If preferred, you can enable ‘auto top up’ on your account so that you never run out of credit and don’t need to log in and top up manually each time, (particularly useful over peak trading times such as Christmas). There are no rules about how often you must top up.

Why do licences and credit packs expire after 12 months?

If you do not use your credit or lookups within 12 months of the purchase date it will expire. This is in compliance with the licensing terms set by our data suppliers, such as Royal Mail (PAF) and so is outside our control.

How much credit should I buy?

Our credit packs are valid for 12 months, so the best way to work out how much credit to buy is to estimate how many lookups you will perform in one year. The more credit you buy in a transaction, the cheaper the cost per lookup, so it’s worth factoring in predicted growth and improved conversion rates when you make your purchase. Bear in mind that you will still pay for an address lookup when a user does not complete your transaction process, so consider not only how many orders you normally take but also how many might abandon after having retrieved their address details. If you would like help choosing the best top up pack for you, please get in touch.

What happens if my account runs out of credit?

If your account balance reaches zero then the address lookup on your form will not appear to users. We will send you an email when you have 20%, 10% and 5% credit remaining on your account, to remind you to login and top up before this happens. If you are worried about running out of credit, it’s worth enabling ‘auto top up’ on your account so you don’t lose customers at a busy time.

What is ‘auto top up’ and should I use it?

Auto top up means that your account will never run out of credit and your address lookup will always be available to users. This is really useful during high traffic periods such as Christmas when your traffic might increase beyond normal levels. ‘Auto top up’ will automatically charge your credit card when your balance reaches 5% of your previous top up purchase.

How can I enable auto top up?

To enable auto top up, log into your online account dashboard, go to ‘My Account > Invoices and Payments’ and choose ‘Auto Top Up’. Auto top up can be disabled again in future if you prefer to log in and top up manually.

Can I pay by invoice?

We only offer payment by invoice to customers who are purchasing larger volumes and annual user licenses. Invoices must be paid upfront. For smaller volumes please top up online or over the phone.

Purchasing and Billing

Show only Purchasing and Billing

Do I get a discount for using multiple PCA Predict services?

Yes, the more you top up, the cheaper each individual lookup price. If you purchase our checkout validation bundle (for phone, email and addresses) you will save 10% on the price of these lookups. For up to date pricing, please visit the pricing page of our website. If you wish to talk about discounts for larger volumes, please speak to us about our enterprise licenses.

Do I need to supply a purchase order?

We don’t need a PO in order to invoice you. In most circumstances we are happy to arrange credit terms. However, please let us know if we need a PO from you in order to get paid, this will ensure that your PCA Predict service doesn’t get interrupted.

Do you only take payments in pounds (£) sterling?

No, we can issue invoices in USD ($), British pounds (£) or Euros and you can pay us in these currencies too. Your invoice will show the appropriate bank account details for the currency you’re buying in.

How can I make a payment?

The easiest option is to pay online by card - log into your account, click on your account number and choose "Invoices and Payments" to see any outstanding invoices. If you prefer to pay over the phone, please call us during office hours. We can also accept payments by BACS; our bank details are displayed on each invoice. Please note; from the 1st May 2017 we will no longer accept invoice as a method of payment for purchases £500 or less. All purchases under £500 will need to be made via credit or debit card.

How secure is your online checkout?

PCA Predict is a Payment Card Industry Data Security Standard (PCI DSS) accredited retailer, we are also an ISIS (Internet Shopping is Safe) accredited member of the IMRG so you be assured that any transactions you make with us are secure.

Technical

Show only Technical

After changing my form layout, the address isn’t populating the fields. Can I reset my address look-up?

Yes. You can control your lookup settings from the service area when you log in to your account, Choose the key you want to edit and select the On Page Setup tab. From here you can Activate the on-page setup which will launch the setup process again, allowing you to reconfigure how the lookup works. If you can't see an On Page Setup section, your key is most likely an older popup key. In this case, the edit screen gives you the option to reset all the mappings for your look-up. This will make the lookup button on your site appear as ‘Set-up PCA Predict’ and allow you to remap the look-up.

My account credentials are visible in my website source code - is this safe?

Your account details can be restricted to your specific URL in fact we recommend you do this. This means that even with code types where your details are visible, they are still safe and secure. Anyone attempting to use them from another site would have their requests rejected and you’d be alerted via email.

Why don’t I get a county returned with my address?

Counties are no longer a required part of the address and Royal Mail have not supported them since 1999. This means for areas such as London we do not return a county as part of the address. Don’t panic! You have a number of options if you want to also have a county returned with our service. Simply log in to your account, select "Your details and settings" and click on "Edit these settings" within the UK Counties pane. You can then choose between the following options:

  • Default county - (Recommended)
  • Former postal county - (as used by the Royal Mail until 1999)
  • Administrative county - (this is the strict, government name of the top level administrative body which is either a county or a unitary authority)
  • Traditional county - (this is the county name before the reorganisations that started in the 70's)

Services - Address Capture

Show only Address Capture

Can I generate coordinates at property level?

You can generate 'best guess' property level coordinates. The system will take a house number and a postcode, and predict where within the length of that postcode the property appears. As the data does not contain information on exactly where each house within a postcode lies, the results won’t always represent the exact property location. Geocoding at this level consumes an extra credit.

Do you have a free test postcode I can use?

Yes, if you lookup our postcode WR5 3DA then credit will never be consumed when looking up the addresses in this postcode. However lookups with this postcode still require credits on the account. Please bear in mind this is a real postcode though.

How can I alter the county options in my drop-downs?

Getting the right county for an address can be a surprisingly complex and contentious issue.

Although many businesses still use the county field to identify sales areas, it is no longer required by Royal Mail as part of the address so is no longer supported by them.

The county field problem stems from the late 1970s when there were a series of boundary changes, especially around London. In the mid 1990s the situation became even more complex with the introduction of unitary authorities around the major cities. The government recognises counties on the basis of administrative authority - for example, Derby isn't actually in Derbyshire - at least administratively speaking!

Because Derby is a unitary authority, it is not administratively associated with Derbyshire, although it remains a geographic island within the county. Combine this complexity with the complete abolition of counties like Avon, and you can begin to understand that providing definitive County data is not as easy as it sounds.

For each part of the country, there are actually three types of county listed: Administrative (the strict top level administrative unit), Former Postal (as used by the Royal Mail in the mid 90s but not updated since and including places like Avon) and finally Traditional (as used before all the changes in the 1970s).

With this in mind, we have made significant changes to the county information that is provided by default as part of our service. Previously, we had taken the strict administrative approach, but we were aware that providing "Greater London" or "Cornwall and the Isles of Scilly" wasn't ideal. Therefore, from 26th July 2005, we changed the names that are returned to better reflect the county that is typically used in addressing.

Summary of changes

All unitary authorities will carry the county name of the geographic county they are situated in (e.g. Derby in Derbyshire etc.). London addresses will not carry the county information - for example, Greater London will be removed. This includes addresses with the postal town "London" and surrounding boroughs e.g. Wembley, Harrow etc. "Preserved" county names will be used for Wales. County names will be provided for 99% of mainland localities.

Options

If you have a specific requirement for using the former postal county, traditional county or admin county, these are still available through web services by calling the ListAliases method.

County list

  • Aberdeenshire
  • Angus
  • Argyll and Bute
  • Bedfordshire
  • Berkshire
  • Buckinghamshire
  • Cambridgeshire
  • Cheshire
  • Clackmannanshire
  • Clwyd
  • Cornwall
  • Cumbria
  • Derbyshire
  • Devon
  • Dorset
  • Dumfries and Galloway
  • Durham
  • Dyfed
  • East Ayrshire
  • East Dunbartonshire
  • East Lothian
  • East Renfrewshire
  • East Riding of Yorkshire
  • East Sussex
  • Essex
  • Falkirk
  • Fife
  • Gloucestershire
  • Greater Manchester
  • Gwent
  • Gwynedd
  • Hampshire
  • Herefordshire
  • Hertfordshire
  • Highland
  • Inverclyde
  • Isle of Anglesey
  • Isle of Wight
  • Kent
  • Lanarkshire
  • Lancashire
  • Leicestershire
  • Lincolnshire
  • Merseyside
  • Mid Glamorgan
  • Midlothian
  • Moray
  • Norfolk
  • North Ayrshire
  • North Lanarkshire
  • North Yorkshire
  • Northamptonshire
  • Northumberland
  • Nottinghamshire
  • Orkney Islands
  • Oxfordshire
  • Perth and Kinross
  • Powys
  • Renfrewshire
  • Scottish Borders
  • Shetland Islands
  • Shropshire
  • Somerset
  • South Ayrshire
  • South Glamorgan
  • South Lanarkshire
  • South Yorkshire
  • Staffordshire
  • Stirlingshire
  • Suffolk
  • Surrey
  • Tyne and Wear
  • Warwickshire
  • West Dunbartonshire
  • West Glamorgan
  • West Lothian
  • West Midlands
  • West Sussex
  • West Yorkshire
  • Wiltshire
  • Worcestershire

How often is the UK address data updated?

The Postcode Address File (PAF) ® data is owned and maintained by Royal Mail. We take and apply daily updates (around 5000 each day), to ensure the information you receive is as accurate as it is possible to be.

The address look-up service isn't returning the house name or number.

Postcode Anywhere offers both premise and street-level address look-ups. Premise-level address look-ups will return everything including the house name or number. The "street level" option will not return the house name or number. If you are not getting a house name or number when doing a lookup it may be the case you are either using a street-level licence or using one of our methods which return street-level data.

What benefits does international addressing provide?

As well as validating overseas addresses, PCA Predict International allows you to choose the language and format for the country in question, e.g. Cyrillic script. This means that any mailings sent to foreign addresses will be in the appropriate format and language, reducing the likelihood of misspellings or causing offence. There are over 120 different address formats globally, and 30 different language scripts, so keeping global address data correct is no small task.

Why do I have an address which is not returned when I do an address look-up?

If you can't find an address, then the most likely reason is that it's new, and hasn't been added yet to the Royal Mail's PAF® dataset. We get updates daily from Royal Mail, so as soon as it is added to their database you should see the address reflected in our service. If your property is not new please contact us and hopefully we'll be able to help. Remember, though, we can't make any actual changes to the data ourselves (because it's owned and maintained by Royal Mail), so if an address is missing or incorrect you should contact Royal Mail direct at addressmaintenance@royalmail.com.

Services - AddressBase

Show only AddressBase

Services - Data Cleansing

Show only Data Cleansing

How long will my data cleanse take?

The time taken to run an address data cleanse obviously depends on the number of records in the file being cleansed, but it also depends on the quality of the data input. You can, however, expect your file to be cleansed at a rate of up to 100 cleanses per second, or 360,000 records an hour.

What do the rankings returned by the cleansing indicate and what ranking should I cleanse to?

The address cleansing works by trying to match the components of the address submitted against the Royal Mail Postcode Address File (PAF®) database. As you will appreciate, an address which has all of the address lines present is likely to be matched, whereas an address containing just address line one and a postcode will be much more difficult to match. For this reason, we rank the results with a confidence ranking. If an address is of very poor quality, then the match we make against PAF® could, in some cases, be incorrect. “Rank A” means a very high-quality match and you can be confident the result is correct. A “RANK U” match indicates the address is so bad that we cannot find a match. We usually suggest cleansing an address against Ranks A-C or Ranks A-D, though this is down to personal preference, which is why we give you the choice.

Services - Distances and Directions

Show only Distances and Directions

How is the ‘time’ factor calculated for distances?

The dataset we have contains the average speed data for each road. This means that we can predict a journey time according to realistic travelling speed. Of course, the actual journey time will depend on the individual driver, the vehicle and road conditions at the time the journey is taken.

Services - Email Validation

Show only Email Validation

How does email validation work, are addresses checked against a database?

Our email validation service goes far beyond checking the format of the email address (whether it contains an @ symbol and no illegal characters), it does a live ‘ping’ to the mailbox to check whether the email address actually exists and can accept incoming mail. Use our online demo to see all the other types of information that are returned in the results.

What checks does the email validation perform?

Our email validation service goes far beyond checking the format of the email address (whether it contains an @ symbol and no illegal characters), it does a live ‘ping’ to the mailbox to check whether the email address actually exists and can accept incoming mail. Use our online demo to see all the other types of information that are returned in the results.

Services - Fuzzy matching

Show only Fuzzy matching

Do I have to upgrade to the new version of Capture+?

No, if you need to continue with version 2 of Capture+ then that’s ok - we’d recommend you give the latest version a try as soon as you can because the new features offer many benefits to your business and your customers: better UX for your users (coping with typos and automatically searching international addresses), faster server response times, better failover and truly global load-balancing.

How can I upgrade to fuzzy Capture+?

In order to use Capture+ address validation with the new Fuzzy matching features, you will need to upgrade your PCA Predict installation to use the PCA Tag. Select the new setup process available in your account dashboard (under 'New Service') and replace your existing Capture+ code with the new PCA Tag. Follow the steps on screen to complete setup; you will also have opportunity to install phone and email validation services during the setup.

Follow our quick setup guide for step-by-step instructions. If you need assistance our support team are on hand to chat during setup.

How does fuzzy matching improve address verification UX?

Fuzzy matching in Capture+ helps people to find the address they’re searching for more quickly because it can still find accurate addresses even when users mix upper and lower case, enter typos, press a wrong key, miss or add spaces, and search for addresses not in their local country. Typing errors are increasingly common when forms are completed on mobile devices.

What is the self-learning technology in Capture+?

Based on previous address searches, Capture+ learns to predict what users might be looking for. For example, there might be a common nickname for a town in France; if enough people use it, Capture+ will learn it and return it in future search results.

What is Fuzzy matching?

Fuzzy matching is the new search logic in Capture+ that enables users to find an address even when there are typos or letters missing in the text a user enters. It also means that users can find addresses around the world without needing to specify the country.

What kinds of typos does PCA Predict’s Fuzzy matching deal with?

The fuzzy logic in Capture+ handles misspellings, abbreviations, weird spacing, missing or unnecessary characters, transposed characters, substituted characters and even finds addresses from other countries around the world when it can’t find a match locally. Capture+ also copes with a mix of upper and lower case letters.

Services - Geocoding

Show only Geocoding

I have an address - but why can't I return coordinates for it?

There are a couple of reasons why coordinates aren't supplied for some addresses. If the address is a PO Box, it does not have coordinates because a PO Box has no physical location. Secondly, the address may be new and therefore may not be included in the dataset. If the address you're using is neither a PO Box nor new, please contact us so we can investigate.

What can I use the geographic services for?

Whether you want to use straightforward geocoding, assign leads to sales representatives or locate contacts geographically, the geographic services can help you. There are methods available to cover a number of different requirements.

Why have I got an address but no coordinates for it?

There are a couple of reasons why we cannot return coordinates for an address. Firstly if it is a PO Box they do not have coordinates as they have no physical location. Secondly, it may be a new address which has not be updated with the dataset which we get from our data providers. If the address is neither a PO Box or new then please contact us and we will investigate for you.

Integrations - Magento2

Show only Magento2

Can I trial PCA Predict in Magento?

Yes, if you are a new PCA Predict customer, just get started by signing up for an account. We will give you some test credit to trial the service in Magento. Yes, you will need to enter your PCA Predict Account Code as part of the extension install process.

How much does the PCA Predict Magento 2 extension cost?

Our Magento 2 extension is free to download, install and test. To continue using the extension you will need to purchase top ups in your PCA Predict Account Dashboard. Credits are used for each field of data verified on a pay-as-you-go basis. If you are an enterprise sized business, please contact us for licence pricing.

Can I choose which validation services to use in Magento 2?

By default our Magento 2 extension validates delivery and shipping addresses, mobile phone numbers and email addresses, you can customise the fields you want to validate by selecting the options when going through the setup process on our website.

Services - Payment Validation

Show only Payment Validation

What does the ‘Status Information’ Field contain?

This field contains more detail about the outcome of the validation process and describes reasons why validation failed or changes made to pass validation. ‘DetailsChanged’ indicates that the account and sort code should be changed for BACs submission (check ‘CorrectedAccountNumber’ and ‘CorrectedSortCode'). ‘CautiousOK’ is set where the sort code exists but no validation rules are set for the bank (very rare).

Will a bank account check return information on the account holder?

No, our system does not contain information on individual accounts, only rules that allow us to confirm whether the structure of an account number fits the sort code. Therefore, you will only ever receive information back regarding the sort code, with a confirmation against whether the account number would fit with that sort code.

Services - Phone Validation

Show only Phone Validation

Integrations - Salesforce

Show only Salesforce

Salesforce Summer 15 changes

You may already be aware of the 'Summer '15' update from Salesforce. As part of this release there will be changes which will affect the Postcode Anywhere App. The change from Salesforce is beyond our control and will mean we need to convert you to an updated version of the Postcode Anywhere App.

To see the changes Salesforce made during this update please read the release notes

We realise that this change may cause an inconvenience, but want to reassure you that we will support all our customers during the update.

How long will the new Saleforce app installation take?

Assuming an installation into standard Salesforce objects/fields the process should only take about 10 minutes.

If you have a more complex integration then please get in touch and this will allow us to walk you through the update step by step, and may take a little longer.

What’s the install process for the new Salesforce app?

The process is very similar to the current PCA Predict Salesforce app:

  1. You’ll need to install the app from the app store.
  2. Go into the settings panel and enter in your PCA Predict key details.
  3. Next you’ll need to go into the page layouts menu for Accounts, Contacts and Leads.
  4. Now drag and drop the ‘Address Finder’ button onto the layout.

Services - Store Locator

Show only Store Locator

Services - The PCA Tag

Show only The PCA Tag

Can I add the PCA Tag to my website using Google Tag Manager?

Yes, this is a great way to get the PCA Tag working on your website quickly and easily.
If you are unfamiliar with Google Tag Manager, begin by reading About Google Tag Manager. To add the PCA Tag to your container in Google Tag Manager:

  • Click ‘Add a new tag’
  • Select ‘Custom HTML Tag’
  • Enter PCA Predict as the Tag name and paste the PCA Tag code into the HTML field
  • Select ‘Continue’ and then ‘Fire On’ > ‘All pages’ to ensure the PCA Tag loads on all pages of your website.
  • Click ‘Create Tag’ then ‘Publish’ at the top right corner.
Your PCA Tag is now installed on your website and you are ready to continue setting up PCA services, eg: Capture+.

How do I add the PCA Tag directly to my site? (without a tag manager)

To complete this process, you must have access to your website source code, be comfortable editing HTML (or have a webmaster/developer who can help you), and have a PCA Predict account and service set up.

To set up the PCA Tag:

  • Log into your PCA Predict account and choose to set up the Capture+ service, after selecting where you will use Capture+, you will be presented with the PCA Tag code. The tag is in a box, it starts with <script> and ends with </script>. Click the ‘copy’ button to copy it to your clipboard.
  • The PCA Tag code contains your unique account ID, don’t mix up code snippets from different accounts.
  • You might want to paste it into a text document if you’re worried about accidentally losing or changing the snippet from your clipboard.
  • Paste your snippet (unaltered, in its entirety) into every web page. Paste it before the closing </head> tag of your website HTML.
  • If you use templates to dynamically generate pages for your site (like if you use PHP, ASP, or a similar technology), you can paste the tracking code snippet into its own file, then include it in your page header.

Can I set up the PCA Tag on a website that’s not Live/online?

Yes, you will need to use a program to host the website locally, such as IIS (Windows) or Apache (Mac/Windows). You will need to create a new site in your hosting programme, and then map it to the file or folder containing the pages you want to set the Tag up on. In the site bindings set the port to 80, then run the website, the URL should look something like this: http://localhost/ (this is the URL you will need to enter during our Tag setup process).

How do I add the PCA Tag to my website?

There are two ways to add the PCA Tag to your website:

  • add the PCA Tag to your website using a Tag Manager such as Google Tag Manager
  • add the PCA Tag directly into the HTML of every page of your website. This is the easiest method, especially if you do not already use a tag manager.

How can I check if the PCA Tag is on my site?

To check if the PCA Tag has been successfully added to your website, open your website in a browser and right click to ‘view page source/view source’. With this view of your website code open, search for the text “pcapredict.com” (CTRL + F will open a search tool on most broswers); if the text is found then you have the tag.

What can I do if my website is cached?

If your website is not showing recent updates you made then it may need its cache cleared. If you host your own site then speak to your technical team for help. If you do not host your own site then you might need to contact the support team at your hosting provider, or inspect your admin tools for an option to clear the site cache. Sometimes the cache will clear automatically after an hour or so, it’s worth checking again later if you have this problem.

Why do I need to add the PCA Tag to every page of my website?

Adding the PCA Tag site-wide is the easiest way for you to set up PCA Predict services. It will allow you to add our new and existing services to any page of your website in future without the need to involve a web developer each time. Sometimes it’s tricky to find the right stage to add the code, so by doing it this way you know for sure our service will work on the pages you need it to.

Integrations - WooCommerce

Show only WooCommerce