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Support / FAQs / Common Account Errors

Why do I get the error "License key is no longer valid, it may have expired"?

This error is generated whenever you try and do a lookup using a key that has been deleted, or has expired. Licence keys can be deleted through your account online; if you do this by mistake you’ll need to contact us to get them reinstated. With annual user licences available for the Royal Mail's Postcode Address File (PAF®) data, this error will be displayed if you have not renewed and the licence has expired, again please contact us.

What does the error "The licence key has reached its daily limit, please check your settings or wait until tomorrow" mean?

Each per-click licence key has a setting that dictates the total credit it can consume from the account on a single calendar day. This is a security setting to help protect your credit from being consumed too quickly. It can be changed within the edit wizard of the licence key in question. If you are using a user licence key then the daily limit will be set at the time of purchase, in accordance with our fair usage policy.

What does the error " This license key cannot be used from this IP address, the security settings for the license key may not include this IP address" mean?

Within your key settings you have the option to limit our service to only accept requests on that key that are coming from specified IP addresses. This is a security feature to prevent your key from being used anywhere other than where you intended. If you set this up and then get this error message it means an attempt has been made to use the service from another IP. The IP address will be detailed in the table in the email.

What does the error "This license key cannot be used from this website, the security settings for the license key may not include this domain" mean?

Within your key settings you have the option to limit our service to only accept requests on that key that are coming from specified website addresses. This is a security feature to prevent your key from being used anywhere other than the site you intended. If you set this up and then get this error message it means an attempt has been made to use the service from another website. The website address will be detailed in the table in the email.