Fixing Failed Deliveries:
• • • • •
Improving Data Quality in Retail
Few experiences have the power to damage a retailer's reputation like a failed delivery. Working with independent research company Loudhouse,
we spoke to over 300 retailers and more than 2,000 online consumers to learn more about the far-reaching impacts of failed deliveries.
So, exactly how are retailers and their shoppers affected? And what should retailers be doing to prevent these issues?