Worcester, UK – 17 June 2014 – "What's your Postcode?" company, Postcode Anywhere, is delighted to have secured a European Call Centre and Customer Service Award (ECCCSA) in the Support Team of the year category.
The glitzy 'black tie' event was held recently at Old Billingsgate, London’s most prestigious and exciting conference and events venue, situated in the heart of the City with stunning views of the River Thames. Nine hundred attendees representing some of the most iconic call centre brands from over 13 European countries came out in force bringing the beautiful balmy June sunshine with them.
As an established programme the awards formally recognise and applaud professional excellence throughout the UK and Europe. It is committed to acknowledging and rewarding the best and most successful individuals and organisations in the contact centre and customer service industry.
Comedian Kevin Bridges was compere for the evening, and kept guests entertained during the ceremony after a wonderful dinner. Great Ormond Street Hospital was the chosen charity for the event and thanks to the generosity of guests £4,500 was raised.
Postcode Anywhere has entered the ECCCSA's on previous occasions but this year they romped home to victory. A spokesperson for the judging panel said that they were blown away by the improvement their team had made over the last twelve months and added: "They're a credit to the organisation with their dedication to customers. The passion and enthusiasm they show is truly inspiring."
The company was pitting against Virgin and Lloyd's Banking Group who were in the category and well renown for demonstrating a commitment to customer service.
Postcode Anywhere's technical support manager Alex Schofield who represented the company by receiving the award said: "I think the secret of our success this year has been largely due to the fact we have made an investment in restructuring and bolstering our customer service team. One of the fundamental differences of how PCA is structured is that the customer service and technical support team sit together. This gives us agility to respond to customer queries immediately and it mitigates the need for calls to be fielded by more than one person.
"Also as a company that provides technology for a range of high profile 'Call Centre' clients as well as adopting the 'Call Centre' model ourselves, it means that we are well aware of the 'day-to-day' problems this sector faces and are able to respond quickly and intelligently to a range of operational challenges."
Other organisations that walked away with trophies on the evening included Coventry Building Society, British Gas, Barclays and LV.