Yes, if different people in your company deal with the service, e.g. your accounts department and your website developer, it makes sense for them to receive emails that relate to their job function. To add contacts, log into your account click on your account number and choose "Contacts".
Yes, you can trial our services with no-obligation. Simply sign up for an account and follow the instructions. We will give you a small amount of credit so you can test services without spending anything.
Royal Mail address data is updated every day. BACS and credit card data is refreshed every month and data for route planning and international address capture is updated every quarter.
Yes we do. A copy of our Quality statement is available here.
Yes, we are accredited to ISO 27001: 2005 – the international standard for data security.
Our target uptime is 99.999%, including planned maintenance. Service Level Agreements are available to Premium Customers. There is a charge for this service.
Yes we do, although we can’t provide unrestricted development accounts under the terms of our agreement with our data providers. However, within reason, we can provide you with test credit for development purposes. We also have a postcode: WR5 3DA - which you can use for repetitive testing without consuming credit. If you require a high-volume test environment please contact us to discuss your options.
It’s important that we hold the right details in your account to keep the service running smoothly. You can check and update your information by logging into your account, clicking on your Account number and choosing "Details". Alternatively, if you contact us, we can update your details for you.
Service continuity is of prime important to us. That's why we've taken considerable steps to ensure that PCA Predict is always available:
All this means that even a catastrophic failure of a data centre can be tolerated and will not impact on the availability of PCA Predict. Traffic will simply reroute to the other data centre within 60 seconds.
- 2 completely autonomous data centres
- Load balanced servers in each data centre
- Data centres employ fully diverse routing and multiple carriers
- Automatic failover between servers and between data centres
- No single point of failure
No, upgrades and data updates are seamless and there is no downtime when they are applied.
Please contact us if you don't know, or have forgotten, your account number or password. We should be able to find them from your company name, email address or postcode.
We have a comprehensive list of error messages and their resolutions. If that doesn't help, you can contact our support team and we’ll be happy to help you.
Yes, any customer using an on-premise service can hook into the hosted service if you have a problem with your own servers. This is simply a case of changing the IP address that the service points towards.
Yes, there's no need to register for each website or service you want to use; in your account you can create seperate 'keys' for use on different websites or even different businesses. If you are integrating our services for clients on different projects you might like to consider creating a reseller account where you can manage 'child' accounts seperately.
This depends on a number of things, including both the service you are accessing and your internet connection. Typical response times are less than 40 milliseconds.
We provide phone and email support during working hours (08.45-17.30 GMT, Monday to Friday. We also offer limited email support at the weekends. Service level agreements are available for priority support, please contact us for details.
Since 2006 we have delivered 100% uptime – that includes service upgrades and planned maintenance.
This means your account has run out of credit. An error message email will be generated when a user tries to do a lookup. To fix this, log into your account and top up with credit.