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Support / FAQs / General

Can I trial the service for free?

Yes, you can trial our services with no-obligation. Simply sign up for an account and follow the instructions. We will give you a small amount of credit so you can test services without spending anything.

How often is data updated?

Royal Mail address data is updated every day. BACS and credit card data is refreshed every month and data for route planning and international address capture is updated every quarter.

Do you offer an Service Level Agreement?

Our target uptime is 99.999%, including planned maintenance. Service Level Agreements are available to Premium Customers. There is a charge for this service.

Do you provide development accounts to allow me to create my integration?

Yes we do, although we can’t provide unrestricted development accounts under the terms of our agreement with our data providers. However, within reason, we can provide you with test credit for development purposes. We also have a postcode: WR5 3DA - which you can use for repetitive testing without consuming credit. If you require a high-volume test environment please contact us to discuss your options.

How do you ensure the service stays Live at all times?

Service continuity is of prime important to us. That's why we've taken considerable steps to ensure that PCA Predict is always available:

  • 2 completely autonomous data centres
  • Load balanced servers in each data centre
  • Data centres employ fully diverse routing and multiple carriers
  • Automatic failover between servers and between data centres
  • No single point of failure
All this means that even a catastrophic failure of a data centre can be tolerated and will not impact on the availability of PCA Predict. Traffic will simply reroute to the other data centre within 60 seconds.

What level of support do you provide?

We provide phone and email support during working hours (08.45-17.30 GMT, Monday to Friday. We also offer limited email support at the weekends. Service level agreements are available for priority support, please contact us for details.