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Support / FAQs / Licensing

How will I know when my licence needs renewing?

All our licences are valid for a year. We will automatically invoice you when your licence is due for renewal (typically around 60 days before - to give you plenty of time to process payment).

I don’t need my PCA Predict service any more, what do I do?

There is no obligation to keep using our service. Annual user licences will simply stop working, as will pay-as-you-go credit. We do not provide refunds for any unused credit on your account. If you have been supplied with raw data, in order to comply with Royal Mail licensing you will need to complete a Data Destruction Form - confirming that you won’t use the data once your licence expires. Please contact us for more information if this affects you.

I’ve renewed my licence but why am I still getting "Licence key is no longer valid" alerts?

Sometimes when you renew your annual licence, a new licence key will be generated, rather than extending the existing licence (typically when the renewal is done at the last minute, or if payment is late). To reactivate the service, simply drop in the new key. This will have been emailed to you when you renewed the service. If you are unsure of the key you can view it by logging into your account and selecting 'All services'. If you would prefer to have the old key reactivated, please contact us and we'll see if we can help.