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Support / FAQs / Paf Licensing 2015

What's changing with PAF® licensing in 2015?

Following a recent review, Royal Mail has announced they will be simplifying their pricing in a number of positive ways. They are removing the distinction between whether transactions are licensed for internal (in your office) or external (on your website) use from 1st April 2015.
This change means our customers will no longer need to differentiate between different types of transactions. To learn more about the Royal Mail changes, please refer to the Royal Mail FAQs.

So that we can continue to keep our pricing structure simple, we are making the price the same across all our address lookup services. This means that PCA Predict customers who do external lookups will see a small increase in price, and customers who do internal looksups will see a significant drop in price.

Easier admin - no differentiation between "Internal" and "External" transactions
Affordability - significant price drop for internal transactions

Why are you making price changes?

PAF® (the Postcode Address File) is the definitive UK address database, maintained by Royal Mail. As an approved supplier, we are governed by their licencing terms and any changes they make.

Will changes affect all your services?

Only our address lookup services (Capture+ and traditional postcode lookup). To simplifiy our pricing, prices will be unified for both internal and external usage across all our address lookup services.

When will the new terms come into effect?

The new licence terms become effective on the 1 April 2015. Between now and 31 March 2015, customers will be licensed on the existing terms. From 1 April 2015 onwards, annual license customers should, at their point of renewal, be renewed on the new terms.

All credit plan customers will pay the new pricing for any usage from the 1st April 2015.

What happens if I buy credit before the 1st April 2015?

After the 1st April 2015 your price per lookup will change on the existing plan.

External lookup (e.g. website) customers may find that you use your credit slightly quicker than expected after the 1st April 2015.

For internal lookups (e.g. in an office or contact centre) you may find that you end up with an excess of credit that you may not be able to use before the end of the 12 month credit expiry date so please bear this in mind next time you top up.

How much will the PAF license changes affect me?

Below are the most popular plan sizes with the old and new price per lookup costs.

Plan size £50 £100 £250 £500
External Old 5.00p 4.44p 3.57p 3.05p
Internal Old 25.00p 20.00p 17.86p 16.67p
New unified prices 5.50p 5.00p 4.30p 3.70p

What's changing with user licensing for PAF?

From the 1st of April 2015 the definition of a user will change from a 'device' to an 'individual' who is authorised to use the solution. So for example if you have two members of staff using one device (perhaps working two different shifts), after the 1st April, each of the individuals would need a licence.

The official definition as set by Royal Mail is below:

User: An individual work station or terminal or hand-held or otherwise portable device internal to the End-User.

From 1st April 2015
User: An individual authorised by an End User to use a Solution.